Xeta Group
Understanding Next Generation 911 Compliance

Understanding Compliance With The
Next Generation 911 Network

Legislation And Compliance

Both Kari's Law and the RAY BAUM'S Act were added to the Telecommunications Act of 1934. The Telecommunications Act of 1934 is part of the Code of Federal Regulations (CFR) and enforced by the Federal Communications Commission Public Safety and Homeland Security Bureau. Violations can result in heavy penalties and daily fines as set forth by the Commission in a Notice of Apparent Liability. The collection enforcement of these penalties and fines is handled by the United States Department of Justice.

Kari's Law

On December 1, 2013, the world tragically lost a loving, caring, mother of three; for myself, I lost a daughter that I loved dearly. While Kari's death should never have happened, that cannot be changed. Going forward, the best way I can celebrate my daughter's life, and honor her legacy, is to advocate for awareness so this NEVER happens again. NG911 carries with it the promise that will assure when a call for help is made, it's delivered to the proper 1st responder, and carries the relevant lifesaving data that can make a difference. The Kari Hunt Foundation is proud to see a company like 911inform making that NG911 promise a reality.
Hank Hunt, President
The Kari Hunt Foundation

Effective Date: February 16, 2020
Applies to all new systems, regardless of technology (including cloud-based systems) installed after February 16, 2020, or any system receiving a major upgrade after that date. Major upgrades are defined as 51% of the system hardware being refreshed, or a major software release. "Dot Releases" are not considered major releases. Version 7.X upgrading to version 8.X would be a major release, but version 7.2 upgrading to 7.4 would be considered a dot release and not be required to implement.

  • System must allow direct access to 911 without any access codes
  • System must provide on-site notification that the call has occurred and from what station.
  • On-site notification must be to a device on the premises, or another on site or offsite location.
The goal of this provision is to deliver more specific data that will enable public safety to reduce response times and raise situational awareness around emergency events.

RAY BAUM'S Act Section 506

Passed in 2018, the overall RAY BAUM's Act contains a myriad of communications and broadcast laws. Specific to MLTS environments, RAY BAUM'S Act Section 506 further codifies the Kari's Law requirements for access and adds the requirement that MLTS provide dispatchable location information on-site as well as delivering that information to the PSAP. The Act defines Dispatchable Location as: "... a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information."

Effective Date: February 16, 2020 - Wired Devices Effective Date: February 16, 2020 - Wireless

Additional information is defined as:
  • Suite
  • Apartment
  • Or similar information necessary to identify the location of the calling party.
  • Any call to 9-1-1 must deliver a dispatchable location to the PSAP/ECC (Public Safety Answering Point/Emergency Communications Center)
  • Any call to 9-1-1 must deliver a dispatchable location to on-site personnel.

Personal Liability for Wrongful Death

In addition to the fines and penalties, there is also a significant risk for personal wrongful death liability exposure to the MLTS owner operator. When Kari Hunt's family went to trial for Kari's murder, a Texas jury awarded the Hunt family $41 million for the wrongful death of Kari (Kari's Law was created after these tragic events). This was reportedly the very first time that a case of this type went to a jury trial, as other similar events ended up settling out of court where the award amounts were sealed and never made public

Emergency Communications in the Enterprise

Each day, millions of employees spend their workday inside multistory buildings or facilities. Should an emergency occur, reaching the appropriate public safety agency quickly is essential. Aiding in the response is the action of the enterprise communication technology provider, typically the business employer. While many believe that sufficient location and calling abilities inherently exist, in most environments this is often a fallacy, and can have tragic results. Over the years, several different technologies have been deployed attempting to provide a solution, however in most cases, cost and complexity have created implementation challenges and roadblocks to a reasonable solution.

In 2020, Next Generation 911 (NG911) networks and services have become a reality in many parts of the world, including the United States, Canada, Mexico, and as well as the European Union. In fact, the Canadian implementation of NG911 is well underway, with live traffic expected to traverse the network in the summer of 2021. Along with these NG911 services, comes the added benefit and ease of providing more relevant information regarding the location and environment directly from the originating device or network. Today, intelligent devices are connected to intelligent networks and can contribute discrete information about an event. New NG911 networks exist so that it can collect and deliver information to public safety agencies across North America. Not only does this new iteration of emergency communications facilitate the delivery of an emergency call to the appropriate 911 center, but it can also do so at a more affordable cost factor than traditional E911 solutions.

Why Next Generation 911?

Postal Service delivers package to recipient The existing E911 network was designed and implemented well before the existence of IP telephony and multi-line telephone systems with advanced capabilities. The initial intent of the E911 network was to examine the origination location of the device based on its telephone number and then route that device to a predetermined PSAP for emergency services. At that time, telephone devices were static, and location changes were tracked and documented accurately. With the advent of IP telephony, as well as wireless telephony, devices became more nomadic. In this new nomadic device environment, moves and changes could not be processed quickly enough to maintain levels of location accuracy.

Next generation 911 networks provide the ability for originating networks, or intelligent devices to provide location information dynamically over a new IP transport layer that NG911 provided. In addition to the IP end points providing relevant information, the originating networks themselves, including the world of IOT devices they contained, could also contribute relevant information into the NG911 ecosystem.

Today, NG911 networks include RapidSOS's ADR (Additional Data Repository), which provide multimedia data transmissions to public safety. Currently, PSAPs enabled with the RapidSOS functionality covers 92% of the US population serving over 4,800 emergency communications centers across multiple countries and managing over 250 million emergencies annually with data from over 350 million devices. Networks like RapidSOS are already managing smartphone 911 call locations, which according to NENA account for 80% of all 911 calls

More accurate devices that register to the network provide a deeper level of forensics. This can include additional data points correlated based on relevance

More Efficient
NG911 removes the need for the record to be provisioned prior to the call, while reducing the overall number of records required to provide device level location.

More Informative
In addition to physical location, additional data provides a detailed operational picture locally, on-site, and to the PSAP. This provides RAY BAUM'S Act compliance and extends your organization's situational awareness with multi-media and bi-directional communications and control.

How It Works
3 Point Process With new network technology, comes solution efficiency and accuracy. This allows the entire solution to be distilled into three primary components.

  1. Pinpoint
  2. Deliver
  3. Inform
  • Track location of any telephone endpoint
  • More precise location than subnet or zone-based reporting
  • Eliminate tedious recordkeeping
  • Accurate location despite enterprise size
  • Connect the Enterprise w/ Public Safety for Increased awareness
  • IP protocols deliver actionable information
  • Flexible routing of emergency calls to appropriate PSAP
  • Bi-directional data flow delivers real-time information
  • NG911 multimedia delivery
  • Kari's Law and RAY BAUM's Act compliance
  • Increase situational awareness

How Is The Data Distributed Through The
NG911 Infrastructure

Let's Compare This To Sending A Letter Via The Postal Services:

  • Sender obtains a letter
  • Put the letter he wants to send in envelope
  • Address the envelope
  • Postal Service takes envelope
  • Transports the envelope through Postal Service Network
  • Provides tracking updates to Sender
  • Postal Service delivers package to recipient
  • Provides sender with receipt of delivery

Who are the Decision Makers And Stakeholders?

Informing on-site staff and public safety personnel, in accordance with RAY BAUM'S Act, MUST include the same location information so that all stakeholders are aware of the emergency. Thanks to the IP connection enabled by NG911, additional data is capable of being shared. Things like building and campus maps outlining caller location, bi-directional communication and control, and additional RELEVANT data can now be shared at the time of the call.

Decision Makers

Executive Staff
  • Implementation of NG911 into the enterprise is decided by executive staff, with implementation responsibilities left to the IT Department.
Human Resources
  • Human Resources ensures that compliance is being met for employees within the enterprise.
  • Enterprise legal teams manage liability exposure based on lack of compliance.

Safety and Security Personnel
  • On-site security and safety are responsible for the safety of patrons and employees within the enterprise
  • Responsibilities also include building access control, emergency management and the primary point of contact for public safety
Facilities Department
  • Safety issues will often involve facilities teams
IT Personnel
  • IT contributes to the technical design of the NG911 solution
  • Responsible for implementation
  • Responsible for day-to-day maintenance
  • Reporting compliance issues to management
Administrative Staff
  • May assist security with notifications and response
Public Safety
  • PSAP (Public Safety Answering Point)
  1. Answers call
  2. Determines resources
  3. Dispatches appropriate units
  • Police/Fire/Sheriff/EMT
  1. Responds to incident as required using actionable data provided by the enterprise/PSAP
It's OUR business to help YOUR ORGANIZATION stay
In COMPLIANCE with the New 911 Laws
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